Cancellation, Trip/Date Changes, and Refund Policies
Please understand that when a reservation is made with River Drifters, it is a commitment for us to hold space for you and we can (and do) turn away others from that particular date. If you decide to cancel, it can be difficult for us to book someone else on that trip, especially if cancellations are made close to the departure date. We also incur substantial expenses before your trip even departs and are unable to recover these costs when you cancel. Our staff is scheduled ahead of time and are paid even if you do not show up.
We strongly recommend purchasing travel insurance for your trip regardless of the trip cost or trip length. This will insure that you are covered in the event you need to cancel. We cannot make exceptions for any personal reason whether it be a medical emergency, car trouble, or any other unforeseen event that may prevent you from attending your adventure with us.
Below are the cancellation policies for all of our trips.
Half Day and Full Day Trip for all River Sections
| Deposit due at time of booking | Cancellations made 72hrs in advance | Cancellations made within 72hrs | Cancellations made within 24hrs |
| $15 nonrefundable deposit/person | $15 nonrefundable deposit/person | 50% Cancellation fee/person | No Refund |
If you need to move the date of your half day or full day adventure, these changes need to be made 72hrs in advance. Our ability to accommodate these requests is based on availability. In order to make a trip change you must provide us with the date you would like to move your reservation to. We also only allow one date change per reservation.
Deschutes Overnight Trips
| Deposit due at time of booking | Cancellations made 14 days in advance | Cancellations made within 14 days | Cancellations made within 7 days |
| $50 nonrefundable deposit/person | $50 nonrefundable deposit/person | 50% Cancellation fee/person | No Refund |
If you need to move the date of your overnight Deschutes trip, these changes need to be made 14 days prior to your trip launch. Our ability to accommodate these requests is based on our availability. In order to move your trip to another date, we will need to know which date you would like to move to so that we can check our availability. We only allow one date change per reservation.
Owyhee Overnight Trips
| Deposit due at time of booking | Cancellations made 30 days in advance | Cancellations made within 30 days |
| $150 nonrefundable deposit/person | $150 nonrefundable deposit/person | No Refund |
Our Owyhee River trips are very limited. We only offer a few of these trips per year as they are very dependent on water flows. Date changes can be made 30 days in advance but are rarely an option. If you need to move the date to the following year we can carry forward your deposit to the next rafting season.
Rogue River Overnight Trips
| Deposit due at time of booking | Cancellations made 45 days in advance | Cancellations made within 45 days |
| $200 nonrefundable deposit/person | $200 nonrefundable deposit/person | No Refund |
Our Rogue River trips are very limited. We have a limited amount of space on each trip and only run one every week. Date changes can be made 45 days in advance but are rarely an option. If you need to move the date to the following year we can carry forward your deposit to the next rafting season.
Travel Insurance
We strongly recommend purchasing travel insurance for your rafting trip. If you initiate a cancellation you will incur fees. These fees can be substantial and travel insurance is the best way to protect yourself.
Cancellations made by River Drifters
Normally all of our trips are a go, rain, smoke or shine. Once in a while, due to unsafe circumstances, River Drifters must cancel, reschedule or transfer a trip. In such cases we can only be responsible for refunding all or part of the trip expenses made to River Drifters and will not be responsible for any other expenses incurred.